Unfortunately, you cannot add or change items to an existing order once you have placed and paid. You must place a new order.

When you place an order from us, you will receive an email with a tracking number. Use this number on the carrier’s website to check the status of your order.

If you receive your order and an item is missing, please contact us by phone or mail as soon as possible so that we can ship the missing item as quickly as possible.

To change the shipping address on an existing order, write to customer service with your order number and the changes required. Our customer service team will contact you and let you know if changes can be made.

You have the right to return your order within 30 days of purchase from sofm.store , The 30-day return policy also covers items that are on sale.

Please send your return to the address we provide you with. We will not accept any returns sent to the parcel shop or any other form of return/collection.

Unfortunately, errors can happen, so if you believe that the refund amount is incorrect, please contact our customer service team and provide them with your order number and the amount you believe you are entitled to