Refund and Returns Policy

Overview

Our return and refund policy is valid for 30 days from the date you receive the item from us. If it has been more than 30 days since your purchase, we will not be able to accommodate your request.

Conditions for you to return the item

– The item must be unused, unwashed, undamaged and undamaged.

– Including labels, packaging and purchase receipt

– The item and any accompanying gifts (if any)

Shipping costs

For exchange requests arising from your needs, all return shipping costs are your responsibility and will not be refunded.

In the unfortunate event that you receive a defective or damaged item and you provide sufficient evidence that the error was not your fault, we will be responsible for all return shipping costs for this order.

Process

– After receiving feedback from the customer, we will proceed to review.

– Receive returned goods from customers, check and respond to you via email

– After you confirm the return, we will deliver the goods back to you. In case you want a refund, we will process the refund to your original account.

Refund

After confirming that you are eligible for a refund, we will process the refund. This process will take 5-7 days, the refund amount will be paid to the original account you transacted with us

In case it has been past the above time and you still have not received the refund. First, please check your receiving account carefully, then contact us for support.

Change or cancel order

Within 24 hours from when you place the order. If you have any requests, please contact us as soon as possible so that we can resolve them promptly.

Contact us

Phone number: +1 661-548-2109

Email: [email protected]

Address: 623 E Main St, Clayton, NC 27520, USA

Business hours: 8:00 am – 6:00 pm Monday to Saturday (Closed on Sunday)